So I had called again after my first encounter with HP, I had called again last week and talked to a new case manager. Might I add that this guy was much nicer. And he did say that I couldn't get money compensation, but he was going to send me free ink and paper. And that was totally enough, I didn't want anything extreme, just little things to show that they actually care about my business and that they're sorry that I'm waiting so long.
Anyways, someone had called yesterday (not my case manager) to inform me that my laptop will not be fixed until Nov. 6th. And again, I was slightly frustrated and said that I want some sort of compensation, and he's like you need a case manager for that, which I told him that I already had one. So he told me I should call my case manager cuz he's only the "messenger." Anyways, I was too lazy to call my case manager, and I was like he's already giving me free ink and stuff.
So today, I was studying for my Soc midterm, and my phone rings, and I see that it says it's HP Support. Cuz I have their number in my phonebook. And I was like, "OMG. I don't have to deal with this, I need to study." But I pick up, and it was my case manager. And he apologized for the delay and then proceeded to tell me that he would waive the 428.85 fee that I was going to pay. AND... he was going to get me a brand new laptop!! Same model and everything! At first I was like, "what??" And I didn't want to be like, "Oh a new laptop?" only to be wrong, cuz that'd be embarrassing, and I would seem very greedy. So I was like, "A new what??" So I'm getting a new laptop! I'm gonna have to wait two weeks. But I've waited long enough, and it'd only be one extra week from when they expected to finish my laptop. Plus it's so much better than my old one.
My old one:
CD burner. DVD player
80 G
1G RAM
XP
Webcam/Mic
New One:
CD/DVD burner
160G
2G RAM
Vista
Webcam/Mic
Free Microsoft Office
Woot. This made my day.
Moral of the Story: Complain, complain, and then complain some more.
Don't give up when people tell you that they don't give you compensation. :D
10.19.2007
Screw HP
So I've been without a computer for exactly 19 days now and counting. Anyways, today was the third time I've called HP. When I called on the 17th, they told me that it was fixed and they'd be shipping my laptop out by the 18th at the very latest which means I would've gotten it by today. However, that was not the case. And online repair status said that my laptop wasn't even shipped out yet. So I called again. And I turned on BITCH mode. And I was transfer 5 times, each time I repeated my situation and also added that I would like to be compensated for this wait. Because they said I would have gotten my computer back by now. And when I reached the highest person, I thought I was getting somewhere. I could tell I was reaching higher people as their Indian accent got better, and then I was talking to people actually in America. And basically, my computer is still not fixed because there is a part shortage. And so again, I asked for a compensation. Only to be informed that HP does not provide any sort of compensation for down time and data lose.
So by then, I was actually really really pissed. Cuz it's way longer than expected and they can't even compensate me? Like how much money do they make? Seriously. I was arguing with the highest customer service person that actually speaks to the customers (I asked to speak to her supervisor only for her to inform me there's no where else to go). Cuz it's not my fault that they don't have the parts, I shouldn't have to pay and WAIT for them to fix my computer. It's not my fault they don't have the parts. And since they don't, they clearly should compensate me. And I said something along the lines of, "I shouldn't have to pay for your guys' inadequacies." But no matter how I argued, she firmly told me that they do not provide any sort of compensation. And I was like could I get a number for customer service about HP's stupid policies? Only for her to tell me that she would be the person to complain to. So I was like, I'm complaining to you, but you can't do anything about it? So that pretty much puts me in a horrible mood. $428.85 for a computer that is not yet fixed. No compensation. Nothing. Not to mention I've wasted over an hour worths of minute only for today. Not counting the other 2 times I've called.
And then for frisbee we had a pasta night. And they had called me to see if I have any paper plates or whatever, but as they called I was at Wal-Mart, so I was like "Oh, I can buy some right now." So I did. And keep in mind I also haven't been able to check my email regularly because of the above, so I wasn't really sure what time the whole pasta thing was anyways. And I guess the couldn't start eating without me since I had the plates and all. So we had to finish shopping, drive back, which then we stopped at my roommate's coffee shop so she could check her schedule. And as we were doing that, 3 people had called to ask where I was, but I was in the car, I didn't even have a chance to go home. And we had to drop another roommate off on campus. And on the way driving there, someone called me again, but it's not like I was driving, and just cuz they keep calling doesn't make the car go any faster or make the lights turn green. And then I'm totally annoyed and I realize that I'm going to get so much crap about this. Just cuz that's how people are like, and people always think I'm someone they can make fun of and push around. I was in the car and I said, "Omg, I'm gonna get SO much crap over this." And when I got there. Guess what I got? Crap. It wasn't too bad, but it was irritating nonetheless. Sai was nice enough to stand up for me. But still, it was like frustating. Like it was only a block away from Safeway. So seriously.
So what a wonderful day.
So by then, I was actually really really pissed. Cuz it's way longer than expected and they can't even compensate me? Like how much money do they make? Seriously. I was arguing with the highest customer service person that actually speaks to the customers (I asked to speak to her supervisor only for her to inform me there's no where else to go). Cuz it's not my fault that they don't have the parts, I shouldn't have to pay and WAIT for them to fix my computer. It's not my fault they don't have the parts. And since they don't, they clearly should compensate me. And I said something along the lines of, "I shouldn't have to pay for your guys' inadequacies." But no matter how I argued, she firmly told me that they do not provide any sort of compensation. And I was like could I get a number for customer service about HP's stupid policies? Only for her to tell me that she would be the person to complain to. So I was like, I'm complaining to you, but you can't do anything about it? So that pretty much puts me in a horrible mood. $428.85 for a computer that is not yet fixed. No compensation. Nothing. Not to mention I've wasted over an hour worths of minute only for today. Not counting the other 2 times I've called.
And then for frisbee we had a pasta night. And they had called me to see if I have any paper plates or whatever, but as they called I was at Wal-Mart, so I was like "Oh, I can buy some right now." So I did. And keep in mind I also haven't been able to check my email regularly because of the above, so I wasn't really sure what time the whole pasta thing was anyways. And I guess the couldn't start eating without me since I had the plates and all. So we had to finish shopping, drive back, which then we stopped at my roommate's coffee shop so she could check her schedule. And as we were doing that, 3 people had called to ask where I was, but I was in the car, I didn't even have a chance to go home. And we had to drop another roommate off on campus. And on the way driving there, someone called me again, but it's not like I was driving, and just cuz they keep calling doesn't make the car go any faster or make the lights turn green. And then I'm totally annoyed and I realize that I'm going to get so much crap about this. Just cuz that's how people are like, and people always think I'm someone they can make fun of and push around. I was in the car and I said, "Omg, I'm gonna get SO much crap over this." And when I got there. Guess what I got? Crap. It wasn't too bad, but it was irritating nonetheless. Sai was nice enough to stand up for me. But still, it was like frustating. Like it was only a block away from Safeway. So seriously.
So what a wonderful day.
10.12.2007
blahhhhh..
It's been awhile, but school has start and such that. Great. Anyways, it's been a hard first few weeks, but I'm working through it. Felt like I was losing control of my life, and I'm trying to regain control. Got awesome friends, that's all I can say.
So I broke my computer, and I won't get back it until the 17th, or so they say. Blahh.. It's impossibly inconvenient without a computer. But yeah, I'm coping. Doing work on school computers.
So frisbee started again. Got lots of recruits. Totally awesome. A little effort goes a long way. My knee's kinda weird, like when I play it doesn't hurt, but when I walk around the muscles are pretty tight and hurts a bit. And I realize that I probably should let my knee heal 100% by not playing on it at all, but I feel like it's something so minor compared to how I was feeling last year spring when I was limping around and jogging. I'm just slightly scared that it'll only get worse and to how it was last year. Well, so far seems fine. Ultimate is actually a lot of fun. I guess I'm in the transition to being a handler which is fun cuz you pretty much get to run the offense, but I really like running the disc down. Receiving's a whole lot of fun, but we'll see.
Life is not so fun right now. *sigh* Whatever.
So I broke my computer, and I won't get back it until the 17th, or so they say. Blahh.. It's impossibly inconvenient without a computer. But yeah, I'm coping. Doing work on school computers.
So frisbee started again. Got lots of recruits. Totally awesome. A little effort goes a long way. My knee's kinda weird, like when I play it doesn't hurt, but when I walk around the muscles are pretty tight and hurts a bit. And I realize that I probably should let my knee heal 100% by not playing on it at all, but I feel like it's something so minor compared to how I was feeling last year spring when I was limping around and jogging. I'm just slightly scared that it'll only get worse and to how it was last year. Well, so far seems fine. Ultimate is actually a lot of fun. I guess I'm in the transition to being a handler which is fun cuz you pretty much get to run the offense, but I really like running the disc down. Receiving's a whole lot of fun, but we'll see.
Life is not so fun right now. *sigh* Whatever.
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