Screw HP

So I've been without a computer for exactly 19 days now and counting. Anyways, today was the third time I've called HP. When I called on the 17th, they told me that it was fixed and they'd be shipping my laptop out by the 18th at the very latest which means I would've gotten it by today. However, that was not the case. And online repair status said that my laptop wasn't even shipped out yet. So I called again. And I turned on BITCH mode. And I was transfer 5 times, each time I repeated my situation and also added that I would like to be compensated for this wait. Because they said I would have gotten my computer back by now. And when I reached the highest person, I thought I was getting somewhere. I could tell I was reaching higher people as their Indian accent got better, and then I was talking to people actually in America. And basically, my computer is still not fixed because there is a part shortage. And so again, I asked for a compensation. Only to be informed that HP does not provide any sort of compensation for down time and data lose.

So by then, I was actually really really pissed. Cuz it's way longer than expected and they can't even compensate me? Like how much money do they make? Seriously. I was arguing with the highest customer service person that actually speaks to the customers (I asked to speak to her supervisor only for her to inform me there's no where else to go). Cuz it's not my fault that they don't have the parts, I shouldn't have to pay and WAIT for them to fix my computer. It's not my fault they don't have the parts. And since they don't, they clearly should compensate me. And I said something along the lines of, "I shouldn't have to pay for your guys' inadequacies." But no matter how I argued, she firmly told me that they do not provide any sort of compensation. And I was like could I get a number for customer service about HP's stupid policies? Only for her to tell me that she would be the person to complain to. So I was like, I'm complaining to you, but you can't do anything about it? So that pretty much puts me in a horrible mood. $428.85 for a computer that is not yet fixed. No compensation. Nothing. Not to mention I've wasted over an hour worths of minute only for today. Not counting the other 2 times I've called.

And then for frisbee we had a pasta night. And they had called me to see if I have any paper plates or whatever, but as they called I was at Wal-Mart, so I was like "Oh, I can buy some right now." So I did. And keep in mind I also haven't been able to check my email regularly because of the above, so I wasn't really sure what time the whole pasta thing was anyways. And I guess the couldn't start eating without me since I had the plates and all. So we had to finish shopping, drive back, which then we stopped at my roommate's coffee shop so she could check her schedule. And as we were doing that, 3 people had called to ask where I was, but I was in the car, I didn't even have a chance to go home. And we had to drop another roommate off on campus. And on the way driving there, someone called me again, but it's not like I was driving, and just cuz they keep calling doesn't make the car go any faster or make the lights turn green. And then I'm totally annoyed and I realize that I'm going to get so much crap about this. Just cuz that's how people are like, and people always think I'm someone they can make fun of and push around. I was in the car and I said, "Omg, I'm gonna get SO much crap over this." And when I got there. Guess what I got? Crap. It wasn't too bad, but it was irritating nonetheless. Sai was nice enough to stand up for me. But still, it was like frustating. Like it was only a block away from Safeway. So seriously.

So what a wonderful day.